Troubleshooting Save Issues with Follow-up Email Campaigns

If you encounter issues saving your follow-up email in Mergo's "Edit Message" custom box, there are several steps you can take to resolve the problem. Initially, wait for about 5 minutes and try saving again to rule out a temporary network failure. If the issue persists, it may be due to a Chrome extension or network settings interfering with Mergo's functionality.

To troubleshoot further, attempt the following:

• Open Mergo in a private browsing window and try to save your follow-up message again.
• Disable any Chrome extensions that might be conflicting with Mergo, particularly those that affect web page scripts or database interactions.
• Switch to a different network to check if network restrictions are causing the problem.

If you've tried these steps and are still experiencing issues, please contact Mergo support for further assistance.