Troubleshooting: Mergo Interface Displays Blank

Troubleshooting Mergo Interface Display Issues

If you're experiencing problems with the Mergo interface not being displayed correctly, where you encounter a blank sidebar instead of the expected UI, this issue can be attributed to temporary errors or restrictions from your computer or network settings. Below are steps to help you resolve this issue:

1. Wait and Retry: Initially, wait for about 5 minutes and then try opening Mergo again. This delay can help bypass any temporary network failures that might be affecting the service.

   Browser and Network Settings: If the problem persists, it might be due to a Chrome extension or network settings preventing Mergo from operating smoothly. Consider the following actions:

   • Open an Incognito window in Chrome and attempt to access Mergo to see if the issue persists.
   • Disable any Chrome extensions that might interfere with Mergo and check if the problem is resolved.
   • Switch to a different network to determine if the issue is network-related.

Should these steps not resolve the problem, we are here to help. Please reach out to our support team for further assistance.

Resolving Bad Request Error During Installation

Experiencing a Bad Request error (usually an HTTP 400 error) during the installation of Mergo from the Google Workspace Marketplace is an issue that can typically be solved by managing how you're signed into Google accounts. To overcome this error, please follow these instructions:

1. Sign Out of Other Google Accounts: One common cause for this error is being signed into multiple Google accounts simultaneously. Try signing out of all other Google accounts except for the one you're using to install Mergo.
2. Use Incognito Mode: Alternatively, you can open an Incognito window in your Chrome browser and proceed with the installation of Mergo through the Google Workspace Marketplace. This approach ensures that no other sessions interfere with the installation process.

By following the relevant section above based on the issue you're encountering, you should be able to successfully resolve the problem. However, if difficulties persist, don't hesitate to contact our support team for personalized assistance.