Why Are My Campaign Emails Being Sent Multiple Times to the Same Recipient?

If you've received reports from your recipients about receiving the same campaign email multiple times, it's crucial to understand that Mergo is designed to prevent this from happening.

Mergo marks the "Merge status" column each time it processes a row or recipient in your spreadsheet, ensuring that the same row won't be processed twice.

Here’s a structured approach to diagnose and resolve this issue:

1. Check Your Spreadsheet: Begin by ensuring that the recipient's email address does not appear on multiple rows in your spreadsheet. This is often a common cause of multiple emails being sent to the same recipient.
2. Inspect Sent Emails in Gmail: If your spreadsheet has no duplicate recipient entries, the next step is to review your sent emails in Gmail. Search for the recipient's email address to confirm if the same email was indeed sent multiple times.

• If You Discover Multiple Emails Sent to the Same Recipient in Gmail: This scenario suggests there might be an issue with the spreadsheet that Mergo uses for your email campaign. To investigate this further, provide Mergo support with editor access to your spreadsheet by sharing it with support@mergo.app. This allows our team to examine the revision history and pinpoint why rows are being processed repeatedly.
• If There Are No Duplicated Emails in Gmail: If your Gmail sent items do not show multiple emails sent to the same address and your spreadsheet checks out, the issue may lie in your domain's mailflow configuration. In this case, contacting the technical administrator responsible for DNS management in your company is advisable.

By methodically following these steps, you can effectively determine the cause of campaign emails being sent multiple times to the same recipient and take appropriate action to resolve it.