Why Are My Sent Emails Marked as 'Opened' After I View Them?

Why Does My Sent Email Show as “Opened” After I Look at It?

Mergo embeds a tiny, invisible tracking image (often called a “tracking pixel”) into each email it sends. When anyone—your recipient or even you—opens that email in their inbox, the tracking pixel is loaded from Mergo’s server, triggering an “open” event. Because the pixel can’t distinguish between you and your recipient, simply viewing the email from your “Sent” folder can mark it as opened.

Key Takeaway: The “Opened” status means the email’s tracking pixel was viewed by someone, not necessarily the intended recipient.

Is This a Bug or Malfunction?

No, this behavior is normal and expected. Email open tracking relies on loading an image. Anyone who opens the message and allows images to load will trigger an open event. This is a universal behavior across most email marketing and mail merge tools, not just Mergo.