Troubleshooting Premium Subscription Issues

Overview

Sometimes, you might notice that certain paid features are no longer available, even if you have an active plan. One of the most common causes is using the wrong email address in your Gmail account.

Step-by-Step Instructions

1. Open Gmail in your web browser.
2. Click your profile icon in the top-right corner to see which email address you’re currently using.
3. If it’s not the one that originally purchased your subscription, sign out of the current account or switch to the correct one.
4. Refresh Gmail and open Mergo again to confirm you have the expected subscription features.

Additional Tips

• Make sure you are using the same browser session where you’re logged into the correct Google account.
• If you continue to experience issues, try logging out of all Google accounts and then logging back in with the correct one before accessing Mergo.

Following these steps should help you regain access to all paid functionality quickly.