Troubleshooting Email Tracking Issues: Avoiding the Spam Folder

Why Are My Tracked Emails Landing in Spam?

If your emails sent using Mergo's tracking feature are ending up in spam folders or getting bounced, it could be due to the reputation of the tracking servers. When other users on the same server send unwanted emails, it can negatively affect the server's reputation, impacting all users linked to it.

What Can Be Done to Resolve This?

Our support team actively monitors and addresses issues by blocking users who send spam, which helps maintain the server's reputation. Additionally, we can transfer users who follow good email practices to tracking servers with better reputations.

How Can I Get My Account Whitelisted?

First, we need to determine if Mergo's tracking feature is the cause of the problem or if it's related to the content you're sending or the recipients you're targeting. To do this, try running a new email campaign with tracking disabled. If you notice that the emails are no longer bouncing or landing in spam, it's likely that the tracking feature is the culprit.

If this is the case, you can request to have your account whitelisted. To process this request, we need more details about the emails you're sending, including a description of the email content and a screenshot of an email sent using Mergo. Also, let us know if you include an unsubscribe link in your emails or explain why it might not be necessary for your use case.

Next Steps

Once we receive the requested information, we will review your account. If eligible, we will move your account to a protected tracking server, reducing the likelihood of your emails being marked as spam.

Remember, using Mergo's email tracking feature is optional. It adds an invisible web beacon to track email opens. If you continue to experience issues, you can disable tracking temporarily while we work on a solution.