How can I transfer my subscription?

This article shows the steps needed to transfer your Mergo subscription ownership to another account (email address).

Info: Only the registered subscriber can request for transfer ownership of a subscription. 

⚠️ If a different email address is used in the email request (not the one registered in the Mergo subscription), authentication procedures will be implemented to ensure account ownership. 

Note: Transfers are only possible if the subscription/license is from a:

  • Personal Gmail to another Personal Gmail account, or  
  • Workspace to another Workspace account.

📌 This means that subscriptions cannot be transferred from a Workspace account to a Personal Gmail account, or from a Personal Gmail account to a Workspace account. Learn about our Upgrade/Downgrade process instead.

To transfer your subscription:

1

Email us at support@mergo.app to initiate the transfer process.

2

Indicate the 2nd email account where you'd like to transfer the subscription to.

Note: Make sure that Mergo is installed on this 2nd email account to guarantee a successful transfer.

3

Specify the effectivity date of the transfer.

Info: Subscription transfers can only be performed once per month, per account.