How can I transfer my subscription?
This article shows the steps needed to transfer your Mergo subscription ownership to another account (email address).
Note: Transfers are only possible if the subscription/license is from a:
- Gmail account to another Gmail account.
- Workspace account to another Workspace account.
- Workspace account to a Gmail account.
This means that subscriptions can now be transferred from a Workspace account to a Personal Gmail account, but it is still not possible to transfer subscriptions from a Personal Gmail account to a Workspace account. Please refer to our Upgrade/Downgrade process for more information.
- Only the registered subscriber can request for transfer ownership of a subscription.
- Subscription transfers can only be performed once per month, per account.
- If a different email address is used in the email request (not the one registered in the Mergo subscription), authentication procedures will be implemented to ensure account ownership.
To transfer your subscription:
- Make sure that Mergo is installed on the new email account to guarantee a successful transfer.
- Email us at support@mergo.app from your original account to initiate the transfer process.
- Indicate the new email account where you'd like to transfer the subscription to.