How can I transfer my subscription?
This article shows the steps needed to transfer your Mergo subscription ownership to another account (email address).
Info: Only the registered subscriber can request for transfer ownership of a subscription.
⚠️ If a different email address is used in the email request (not the one registered in the Mergo subscription), authentication procedures will be implemented to ensure account ownership.
Note: Transfers are only possible if the subscription/license is from a:
- Gmail account to another Gmail account.
- Workspace account to another Workspace account.
- Workspace account to a Gmail account.
This means that subscriptions can now be transferred from a Workspace account to a Personal Gmail account.
📌 But it is still not possible to transfer subscriptions from a Personal Gmail account to a Workspace account. Learn about our Upgrade/Downgrade process instead.
To transfer your subscription:
Email us at support@mergo.app to initiate the transfer process.
Indicate the 2nd email account where you'd like to transfer the subscription to.
Note: Make sure that Mergo is installed on this 2nd email account to guarantee a successful transfer.
Specify the effectivity date of the transfer.
Info: Subscription transfers can only be performed once per month, per account.