How do I cancel my subscription?

Monthly and yearly subscriptions are automatically renewed at the end of the subscription period. Canceling your subscription renewal is easy and there are 3 ways you can do this.

📌 Reminder: Please make sure to submit a cancellation request to us (or cancel by yourself) at least 2 business days before the renewal date - to avoid the auto-renewal and getting charged again.

Info: Only the registered subscriber can request a renewal cancellation of a subscription. 

⚠️ If a different email address is used in the email request (not the one registered in the Mergo subscription), authentication procedures will be implemented to ensure account ownership. 

Mergo uses Paypal and Stripe as its payment gateways so anyone can use their Credit/Debit cards or Paypal/Stripe account. 

You can cancel your subscription renewal via:

  1. Email (Paypal & Stripe) - through our Customer Support. 

  2. Paypal - if you subscribed using your Paypal account. 
    You may only cancel a payment if it appears in your account ‘Summary’ under ‘Pending payments’ and, when you click on it, the status shows as Unclaimed. You’ll see a ‘Cancel’ button next to the payment. Simply click Cancel to stop the payment. Learn more

    Info: For PayPal-related concerns, please contact PayPal's Helpdesk.


  3. Mergo app (Paypal & Stripe)

    1

    Click More actions > Manage subscription > CANCEL.

    2

    An email draft will be created.

    Optional: Include additional details like the effectivity date or why you need to cancel.

    3

    Click Send.

    💡  Tip: If you cancel in advance, you will still be able to enjoy Mergo’s continued service up to the last day of your subscription.