How do I cancel my subscription?

Canceling your subscription renewal is easy and there are 3 ways you can do this.

πŸ“Œ Reminder: Please make sure to submit a cancellation request to us (or cancel by yourself) at least 24 hours before the renewal date - to avoid the auto-renewal and getting charged again.

Info: Only the registered subscriber can request a renewal cancellation of a subscription. 

⚠️ If a different email address is used in the email request (not the one registered in the Mergo subscription), authentication procedures will be implemented to ensure account ownership. 

Note: Mergo offers monthly and yearly subscriptions that renew automatically at the end of the subscription period. 

If you need to cancel your subscription to avoid future payments (e.g., you only need to use Mergo once or your campaigns are seasonal), you can do so at least 24 hours before the renewal date

You can cancel your subscription renewal via:

  • Email - through our Customer Support.
  • Paypal - if you subscribed using your Paypal account.
  • Mergo app:


    Click More actions > Manage subscription > CANCEL.


    An email draft will be created.

    Optional: Include additional details like why you need to cancel.


    Click Send.

    πŸ’‘  Tip: If you cancel in advance, you will still be able to enjoy Mergo’s continued service up to the last day of your subscription.