How do I cancel my subscription?

Canceling your subscription renewal is easy and there are 3 ways you can do this.

Mergo offers monthly and yearly subscriptions, which renew automatically at the end of the subscription period.

If you need to cancel your subscription to avoid future payments (due to the seasonality of your campaigns or your recipients are away for long periods - for example, in school or government settings), you can cancel your subscription anytime (just make sure you submit the request and get authenticated before the renewal date).

Info: If you cancel in advance, you will still be able to enjoy Mergo’s continued service up to the last day of your subscription.

You can cancel via:

  • Email - through our Customer Support.
  • Paypal - if you subscribed using your Paypal account.
  • Mergo app:


    Click More actions > Manage subscription > CANCEL.


    An email draft will be created.

    Optional: Include additional details like why you need to cancel.


    Click Send.