How to process a refund?

Info: Only the registered subscriber can request a refund. 

⚠️ If a different email address is used in the email request (not the one registered in the Mergo subscription), authentication procedures will be implemented to ensure account ownership. 

Mergo only offers refunds if both conditions are met

1

The relevant account has a Yearly or Lifetime subscription, AND  

2

That Yearly or Lifetime subscription has  never been used after the purchase date.

Info: All refunds will be sent back to the payment method of your original payment. Money should be refunded in the currency you originally selected. If PayPal is unable to refund you in the original currency, or your primary currency, you'll be refunded in US dollars (USD). 

📌 How and when your money is refunded depends on how you made the original payment. Learn more:

Note: Due to Paypal's refund policy, we can only offer a partial refund (less the PayPal fee).  

Email us at support@mergo.app for a refund.