Why is the Campaign not working?

Sometimes, Mergo's campaign will stop working all of a sudden. We'll discuss some of the reasons why this happens and how it can be easily prevented. 

In this article 

Is Campaign Tracking on? 

Make sure that Campaign Tracking is enabled

Note: The Campaign Tracker is always on by default. Only disable this when necessary.

Are there merged cells?

Are your Merge status cells literally merged with other cells? 

There are instances when the Merge status column is "merged" with another (due to faulty manual entry, programmatic events from your own scripts, ...). 

In our example below, the Merge status column (column C) is "merged" with the Merge date column (column B). When this happens, Mergo cannot process the rows properly and add the relevant status. 

To avoid this, do a cursory check on your Merge status column first before running Mergo.

Was the Merge status modified or deleted?


  • Edit or delete the Merge status header (e.g., Merge status was edited to Merge status for July 26), or 
  • Edit or delete the Merge status column entries 
  • Duplicate Merge status columns (in English or another language)

Because these are vital in Mergo's operation. Editing or deleting these will render the Campaign Tracker and the entire campaign (and other features) useless. 

To remedy this, either delete the entire Merge status column and re-run Mergo or create your campaign sheet from scratch. 

Were the internal notes modified or deleted?

Never edit or delete Mergo's Internal notes because these are vital in Mergo's operation. Deleting notes may result in unexpected results. 

Mergo creates internal notes for each row or records of the Merge status & Email columns. 

To remedy this, either delete the entire Merge status column and re-run Mergo or create your campaign sheet from scratch. 

💡 Tip: If you need to use the same list of recipients, we recommend copying & pasting your recipient list to a new sheet and then running Mergo on that new campaign (instead of deleting the internal notes). Learn more.

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